FAQ
Action Figure Accessories
Do you sell reproductions?
Do you sell reproductions?
No, we typically don't sell reproductions as we don't target sourcing them. If we do, they'll be clearly marked in the description. While not totally against reproductions, our philosophy leans more on the purist side towards originals.
If you believe you've been given a reproduction by mistake, you have a 30 day free return window.
How do you tell between originals and reproductions?
How do you tell between originals and reproductions?
We look at material, color, gloss, texture and compare it to our inventory of vintage action figure accessories.
Example: TMNT accessories have a specific color palette and gummy flex. GI Joe accessories can feel brittle and have tiny details needing close inspection.
You can often feel when something is off.
Can I sell or trade my action figure accessories?
Can I sell or trade my action figure accessories?
Trading is currently unavailable as we establish our store. If you're interested in selling your action figure accessories, you can check out the requirements here.
Store
Do you accept offers?
Do you accept offers?
No, we don't accept offers as we've done a lot of research to come up with a fair price. Instead, we've added an incentive for free shipping on orders of $50 or more.
You can also take advantage of coupons and gift cards offered through social media events.
Do these come from a smoke/pet free home?
Do these come from a smoke/pet free home?
My home is smoke and pet free, but there's no way to verify about the previous owners. Any accessories that have a heavy smoke smell are washed in soap in water.
Does free shipping apply to t-shirts and other merch?
Does free shipping apply to t-shirts and other merch?
Free shipping only applies to action figure accessories orders of $49.99 or more. You can add as much as you like.
Merch such as t-shirts and printed items is shipped by our fulfillment partner and does not qualify towards free shipping.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
We ship within 3 business days after your order is processed. In total, you can expect to receive your order within 7-10 business days. Delivery times may vary depending on your location and the shipping method chosen at checkout.
How do I track my order?
How do I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Also, you can log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.
Do you ship international?
Do you ship international?
Yes, we ship to 27 countries globally. See our Shipping Policy to check if your country is listed.
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
If you need to cancel or edit your order, please contact us immediately so we can assist you before it is processed. If the item has already been shipped, you will have to initiate a return to receive a refund.
Here’s what you can do:
- Contact our customer service via email
- Have your order number ready when contacting customer service.
- We cannot guarantee changes to orders after 24 hours of placement. This is because orders may be processed once received
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a 30-day free return policy within the U.S. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Refunds & Returns policy for more details.
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 3 - 5 business days. Refunds will be issued to your original payment method.
What is your policy for international returns?
What is your policy for international returns?
We gladly accept international returns within 30 days. Return shipping costs are the responsibility of the buyer unless the item arrives damaged, incorrect, or significantly not as described. In those cases, we’ll make it right.
Please note that original shipping fees, customs charges, and import taxes are non-refundable.
![80s & 90s [Misc]](http://armemup.com/cdn/shop/collections/Thundercats_Lion-O_LJN.png?v=1766266651&width=1024)
