Shipping Policy

The TL;DR of it:

• All orders ship with tracking
• Shipping timelines are estimates, not guarantees
• International buyers are responsible for customs fees and import taxes
• We ship every Wednesday and Saturday morning, excluding holiday weekends

At Arm ’Em Up, we take shipping seriously. Every order is packed carefully, shipped promptly, and handled with the same attention we’d expect as collectors ourselves.

Below is how we handle shipping, delivery, and the rare cases where things don’t go as planned.

Order Processing & Shipping

Orders are typically processed within 3 business days.
All orders ship with tracking provided.
Shipping timelines shown at checkout are estimates and may vary due to carrier delays, weather, or customs processing.

Once an order is shipped and scanned by the carrier, it is officially in their custody.

Domestic Shipping (United States)

We ship domestically using USPS and other supported carriers.
Tracking updates may take time to appear, especially during peak shipping periods.
Most domestic delays resolve themselves within a few business days.

International Shipping

We ship to select international countries.
International shipping rates are calculated at checkout or shown as flat rates where applicable.
Buyers are responsible for any customs duties, taxes, or import fees imposed by their country.
Customs delays are outside of our control and are not considered lost shipments.

We currently support these 27 countries:


If you don't see your country here, send us a message and we may be able to assist. 

Split Shipments & Apparel Orders

Some items in our store ship differently than others.

Action figure accessories and parts are packed and shipped directly by us.
Apparel and merchandise (such as t-shirts, hoodies, and printed items) are produced and shipped by our fulfillment partner.

Because of this:

• Apparel may ship separately from accessories, even if ordered together
• Apparel shipping rates may differ from accessory shipping rates
• Free shipping promotions for accessories may not apply to apparel orders
• Tracking numbers may be provided for each shipment individually

This setup allows us to deliver high-quality merchandise while keeping accessory shipping fast, fair, and affordable.

If you ever have questions about how your order will ship, we’re always happy to help.

Lost Or Delayed Packages

While rare, shipping issues can happen. When they do, we handle them fairly and thoughtfully.

Packages Delayed In Transit
If tracking shows your package is still moving or temporarily delayed, we ask for a bit of patience while the carrier completes delivery. In many cases, packages resume movement after a short delay. We’re always happy to help check status or open carrier inquiries when appropriate.

Packages With No Carrier Scan
If a shipment never receives an acceptance scan from the carrier, we take responsibility and will issue a refund or replacement. Any carrier follow-up is handled on our end.

Packages Marked As Delivered But Not Received
If tracking shows “Delivered” but you cannot locate the package, please check with household members, neighbors, and your local post office first. In these cases, responsibility typically transfers to the carrier once delivery is confirmed. That said, we review these situations individually and will work toward a fair resolution whenever possible.

Confirmed Lost Packages
If a package is confirmed lost after carrier investigation, we may offer a refund, replacement, or store credit depending on the situation. Decisions are made case by case based on tracking information and order history.

Our Philosophy

We believe in being fair, reasonable, and human.
We lean generous when it’s warranted.
We protect our customers when it’s reasonable.
We also protect the long-term health of our store so we can continue serving collectors worldwide.

Every situation is different, and we approach each one thoughtfully, not automatically.

Need Help?

If you have any questions about your shipment, please contact us at:

[INSERT support email address]